vendor/uvdesk/core-framework/Services/UVDeskService.php line 158

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
  5. use Doctrine\ORM\EntityManagerInterface;
  6. use Symfony\Component\HttpFoundation\RequestStack;
  7. use Symfony\Component\DependencyInjection\ContainerInterface;
  8. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  9. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  11. class UVDeskService
  12. {
  13. protected $container;
  14. protected $requestStack;
  15. protected $entityManager;
  16. private $avoidArray = [
  17. '!',
  18. '@',
  19. '#',
  20. '$',
  21. '%',
  22. '^',
  23. '&',
  24. '*',
  25. '(',
  26. ')',
  27. '_',
  28. '+',
  29. '-',
  30. '=',
  31. '/',
  32. '\\',
  33. ':',
  34. '{',
  35. '}',
  36. '[',
  37. ']',
  38. '<',
  39. '>',
  40. '.',
  41. '?',
  42. ';',
  43. '"',
  44. '\'',
  45. ',',
  46. '|',
  47. '1',
  48. '2',
  49. '3',
  50. '4',
  51. '5',
  52. '6',
  53. '7',
  54. '8',
  55. '9',
  56. '0',
  57. ' true ',
  58. ' false ',
  59. ' do ',
  60. ' did ',
  61. ' is ',
  62. ' are ',
  63. ' am ',
  64. ' was ',
  65. ' were ',
  66. ' has ',
  67. ' have ',
  68. ' had ',
  69. ' will ',
  70. ' would ',
  71. ' shall ',
  72. ' should ',
  73. ' must ',
  74. ' can ',
  75. ' could ',
  76. ' not ',
  77. ' never ',
  78. ' neither ',
  79. ' either ',
  80. ' the ',
  81. ' a ',
  82. ' an ',
  83. ' this ',
  84. ' that ',
  85. ' here ',
  86. ' there ',
  87. ' then ',
  88. ' when ',
  89. ' since ',
  90. ' he ',
  91. ' him ',
  92. ' himself ',
  93. ' she ',
  94. ' her ',
  95. ' herself ',
  96. ' i ',
  97. ' me ',
  98. ' myself ',
  99. ' mine ',
  100. ' you ',
  101. ' your ',
  102. ' yourself ',
  103. ' ur ',
  104. ' we ',
  105. ' ourself ',
  106. ' it ',
  107. ' its ',
  108. ' for ',
  109. ' from ',
  110. ' on ',
  111. ' and ',
  112. ' in ',
  113. ' be ',
  114. ' to ',
  115. ' or ',
  116. ' of ',
  117. ' with ',
  118. ' what ',
  119. ' why ',
  120. ' where ',
  121. ' who ',
  122. ' whom ',
  123. ' which ',
  124. ' a ',
  125. ' b ',
  126. ' c ',
  127. ' d ',
  128. ' e ',
  129. ' f ',
  130. ' g ',
  131. ' h ',
  132. ' i ',
  133. ' j ',
  134. ' k ',
  135. ' l ',
  136. ' m ',
  137. ' n ',
  138. ' o ',
  139. ' p ',
  140. ' q ',
  141. ' r ',
  142. ' s ',
  143. ' t ',
  144. ' u ',
  145. ' v ',
  146. ' w ',
  147. ' x ',
  148. ' y ',
  149. ' z ',
  150. ' ',
  151. ];
  153. public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, UserService $userService)
  154. {
  155. $this->container = $container;
  156. $this->requestStack = $requestStack;
  157. $this->entityManager = $entityManager;
  158. $this->userService = $userService;
  159. }
  161. public function updatesLocales($locales)
  162. {
  163. $fileTranslation = $this->container->get('kernel')->getProjectDir() . '/config/packages/translation.yaml';
  164. $fileServices = $this->container->get('kernel')->getProjectDir() . '/config/services.yaml';
  166. // get file content and index
  167. $fileTrans = file($fileTranslation);
  168. $fileServs = file($fileServices);
  170. foreach ($fileTrans as $index => $content) {
  171. if (false !== strpos($content, 'default_locale')) {
  172. list($helpdesk_panel_locales, $helpdesk_panel_text) = array($index, $content);
  173. }
  175. if (false !== strpos($content, '- ')) {
  176. list($helpdesk_panel_locales_fallback, $helpdesk_panel_text_fallback) = array($index, $content);
  177. }
  178. }
  180. foreach ($fileServs as $indexs => $contents) {
  181. if (false !== strpos($contents, 'locale')) {
  182. list($helpdesk_services_locales, $helpdesk_services_text) = array($indexs, $contents);
  183. }
  184. }
  186. // save updated data in a variable ($updatedFileContent)
  187. $updatedFileContent = $fileTrans;
  188. $updatedServicesFileContent = $fileServs;
  190. $updatedlocales = (null !== $helpdesk_panel_locales) ? substr($helpdesk_panel_text, 0, strpos($helpdesk_panel_text, 'default_locale') + strlen('default_locale: ')) . $locales . PHP_EOL : '';
  191. $updatedlocales_fallback = (null !== $helpdesk_panel_locales_fallback) ? substr($helpdesk_panel_text_fallback, 0, strpos($helpdesk_panel_text_fallback, '- ') + strlen('- ')) . $locales . PHP_EOL : '';
  192. $updatedServiceslocales = (null !== $helpdesk_services_locales) ? substr($helpdesk_services_text, 0, strpos($helpdesk_services_text, 'locale') + strlen('locale: ')) . $locales . PHP_EOL : '';
  194. $updatedFileContent[$helpdesk_panel_locales] = $updatedlocales;
  195. $updatedFileContent[$helpdesk_panel_locales_fallback] = $updatedlocales_fallback;
  197. $updatedServicesFileContent[$helpdesk_services_locales] = $updatedServiceslocales;
  199. // flush updated content in file
  200. $status = file_put_contents($fileTranslation, $updatedFileContent);
  201. $status1 = file_put_contents($fileServices, $updatedServicesFileContent);
  203. return true;
  204. }
  206. public function getLocalesList()
  207. {
  208. $translator = $this->container->get('translator');
  209. return [
  210. 'en' => $translator->trans("English"),
  211. 'fr' => $translator->trans("French"),
  212. 'it' => $translator->trans("Italian"),
  213. 'ar' => $translator->trans("Arabic"),
  214. 'de' => $translator->trans("German"),
  215. 'es' => $translator->trans("Spanish"),
  216. 'tr' => $translator->trans("Turkish"),
  217. 'da' => $translator->trans("Danish"),
  218. 'zh' => $translator->trans("Chinese"),
  219. 'pl' => $translator->trans("Polish"),
  220. 'he' => $translator->trans("Hebrew"),
  221. 'pt_BR' => $translator->trans("Portuguese"),
  222. 'hu' => $translator->trans("Hungarian"),
  223. ];
  224. }
  226. public function getActiveLocales()
  227. {
  228. $localesList = $this->getLocalesList();
  229. $activeLocales = $this->container->getParameter("app_locales");
  230. $explodeActiveLocales = explode("|", $activeLocales);
  232. return $explodeActiveLocales;
  233. }
  235. public function getLocales()
  236. {
  237. $localesList = $this->getLocalesList();
  238. $explodeActiveLocales = $this->getActiveLocales();
  240. $listingActiveLocales = array();
  242. foreach ($explodeActiveLocales as $key => $value) {
  243. $listingActiveLocales[$value] = $localesList[$value];
  244. }
  246. return $listingActiveLocales;
  247. }
  249. public function getDefaultLangauge()
  250. {
  251. return $this->container->getParameter("kernel.default_locale");
  252. }
  254. public function getTimezones()
  255. {
  256. return \DateTimeZone::listIdentifiers();
  257. }
  259. public function getPrivileges()
  260. {
  261. $agentPrivilegeCollection = [];
  262. // $agentPrivilegeCollection = $this->entityManager->getRepository('UserBundle:AgentPrivilege')->findAll();
  264. return $agentPrivilegeCollection;
  265. }
  267. public function getLocaleUrl($locale)
  268. {
  269. $request = $this->requestStack->getCurrentRequest();
  271. return str_replace('/' . $request->getLocale() . '/', '/' . $locale . '/', $request->getRequestUri());
  272. }
  274. public function buildPaginationQuery(array $query = [])
  275. {
  276. $params = array();
  277. $query['page'] = "replacePage";
  279. if (isset($query['domain'])) unset($query['domain']);
  280. if (isset($query['_locale'])) unset($query['_locale']);
  282. foreach ($query as $key => $value) {
  283. $params[] = !isset($value) ? $key : $key . '/' . str_replace('%2F', '/', rawurlencode($value));
  284. }
  286. $http_query = implode('/', $params);
  288. if (isset($query['new'])) {
  289. $http_query = str_replace('new/1', 'new', $http_query);
  290. } elseif (isset($query['unassigned'])) {
  291. $http_query = str_replace('unassigned/1', 'unassigned', $http_query);
  292. } elseif (isset($query['notreplied'])) {
  293. $http_query = str_replace('notreplied/1', 'notreplied', $http_query);
  294. } elseif (isset($query['mine'])) {
  295. $http_query = str_replace('mine/1', 'mine', $http_query);
  296. } elseif (isset($query['starred'])) {
  297. $http_query = str_replace('starred/1', 'starred', $http_query);
  298. } elseif (isset($query['trashed'])) {
  299. $http_query = str_replace('trashed/1', 'trashed', $http_query);
  300. }
  302. return $http_query;
  303. }
  305. public function getEntityManagerResult($entity, $callFunction, $args = false, $extraPrams = false)
  306. {
  307. if ($extraPrams)
  308. return $this->entityManager->getRepository($entity)
  309. ->$callFunction($args, $extraPrams);
  310. else
  311. return $this->entityManager->getRepository($entity)
  312. ->$callFunction($args);
  313. }
  315. public function getValidBroadcastMessage($msg, $format = 'Y-m-d H:i:s')
  316. {
  317. $broadcastMessage = !empty($msg) ? json_decode($msg, true) : false;
  319. if (
  320. ! empty($broadcastMessage)
  321. && isset($broadcastMessage['isActive'])
  322. && $broadcastMessage['isActive']
  323. ) {
  324. $timezone = new \DateTimeZone('Asia/Kolkata');
  325. $nowTimestamp = date('U');
  326. if (array_key_exists('from', $broadcastMessage) && ($fromDateTime = \DateTime::createFromFormat($format, $broadcastMessage['from'], $timezone))) {
  327. $fromTimeStamp = $fromDateTime->format('U');
  328. if ($nowTimestamp < $fromTimeStamp) {
  329. return false;
  330. }
  331. }
  333. if (array_key_exists('to', $broadcastMessage) && ($toDateTime = \DateTime::createFromFormat($format, $broadcastMessage['to'], $timezone))) {
  334. $toTimeStamp = $toDateTime->format('U');;
  335. if ($nowTimestamp > $toTimeStamp) {
  336. return false;
  337. }
  338. }
  339. } else {
  340. return false;
  341. }
  343. // return valid broadcast message Array
  344. return $broadcastMessage;
  345. }
  347. public function getConfigParameter($param)
  348. {
  349. if (
  350. $param
  351. && $this->container->hasParameter($param)
  352. ) {
  353. return $this->container->getParameter($param);
  354. } else {
  355. return false;
  356. }
  357. }
  359. public function isDarkSkin($brandColor)
  360. {
  361. $brandColor = str_replace('#', '', $brandColor);
  362. if (strlen($brandColor) == 3)
  363. $brandColor .= $brandColor;
  365. $chars = str_split($brandColor);
  367. $a2fCount = 0;
  368. foreach ($chars as $key => $char) {
  369. if (in_array($key, [0, 2, 4]) && in_array(strtoupper($char), ['A', 'B', 'C', 'D', 'E', 'F'])) {
  370. $a2fCount++;
  371. }
  372. }
  374. if ($a2fCount >= 2)
  375. return true;
  376. else
  377. return false;
  378. }
  380. public function getActiveConfiguration($websiteId)
  381. {
  382. $configurationRepo = $this->entityManager->getRepository(KnowledgebaseWebsite::class);
  383. $configuration = $configurationRepo->findOneBy(['website' => $websiteId, 'isActive' => 1]);
  385. return $configuration;
  386. }
  388. public function getSupportPrivelegesResources()
  389. {
  390. $translator = $this->container->get('translator');
  392. return [
  393. 'ticket' => [
  394. 'ROLE_AGENT_CREATE_TICKET' => $translator->trans('Can create ticket'),
  395. 'ROLE_AGENT_EDIT_TICKET' => $translator->trans('Can edit ticket'),
  396. 'ROLE_AGENT_DELETE_TICKET' => $translator->trans('Can delete ticket'),
  397. 'ROLE_AGENT_RESTORE_TICKET' => $translator->trans('Can restore trashed ticket'),
  398. 'ROLE_AGENT_ASSIGN_TICKET' => $translator->trans('Can assign ticket'),
  399. 'ROLE_AGENT_ASSIGN_TICKET_GROUP' => $translator->trans('Can assign ticket group'),
  400. 'ROLE_AGENT_UPDATE_TICKET_STATUS' => $translator->trans('Can update ticket status'),
  401. 'ROLE_AGENT_UPDATE_TICKET_PRIORITY' => $translator->trans('Can update ticket priority'),
  402. 'ROLE_AGENT_UPDATE_TICKET_TYPE' => $translator->trans('Can update ticket type'),
  403. 'ROLE_AGENT_ADD_NOTE' => $translator->trans('Can add internal notes to ticket'),
  404. 'ROLE_AGENT_EDIT_THREAD_NOTE' => $translator->trans('Can edit thread/notes'),
  405. 'ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD' => $translator->trans('Can lock/unlock thread'),
  406. 'ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET' => $translator->trans('Can add collaborator to ticket'),
  407. 'ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET' => $translator->trans('Can delete collaborator from ticket'),
  408. 'ROLE_AGENT_DELETE_THREAD_NOTE' => $translator->trans('Can delete thread/notes'),
  409. 'ROLE_AGENT_APPLY_WORKFLOW' => $translator->trans('Can apply prepared response on ticket'),
  410. 'ROLE_AGENT_ADD_TAG' => $translator->trans('Can add ticket tags'),
  411. 'ROLE_AGENT_DELETE_TAG' => $translator->trans('Can delete ticket tags')
  412. ],
  413. 'advanced' => [
  414. 'ROLE_AGENT_MANAGE_EMAIL_TEMPLATE' => $translator->trans('Can manage email templates'),
  415. 'ROLE_AGENT_MANAGE_GROUP' => $translator->trans('Can manage groups'),
  416. 'ROLE_AGENT_MANAGE_SUB_GROUP' => $translator->trans('Can manage Sub-Groups/ Teams'),
  417. 'ROLE_AGENT_MANAGE_AGENT' => $translator->trans('Can manage agents'),
  418. 'ROLE_AGENT_MANAGE_AGENT_PRIVILEGE' => $translator->trans('Can manage agent privileges'),
  419. 'ROLE_AGENT_MANAGE_TICKET_TYPE' => $translator->trans('Can manage ticket types'),
  420. 'ROLE_AGENT_MANAGE_CUSTOMER' => $translator->trans('Can manage customers'),
  421. 'ROLE_AGENT_MANAGE_WORKFLOW_MANUAL' => $translator->trans('Can manage Prepared Responses'),
  422. 'ROLE_AGENT_MANAGE_WORKFLOW_AUTOMATIC' => $translator->trans('Can manage Automatic workflow'),
  423. 'ROLE_AGENT_MANAGE_TAG' => $translator->trans('Can manage tags'),
  424. 'ROLE_AGENT_MANAGE_KNOWLEDGEBASE' => $translator->trans('Can manage knowledgebase'),
  425. 'ROLE_AGENT_MANAGE_AGENT_ACTIVITY' => $translator->trans("Can manage agent activity"),
  426. 'ROLE_AGENT_MANAGE_MARKETING_ANNOUNCEMENT' => $translator->trans("Can manage marketing announcement"),
  427. 'ROLE_AGENT_MANAGE_APP' => $translator->trans("Can manage apps"),
  428. ]
  429. ];
  430. }
  432. public function generateCsrfToken($intention)
  433. {
  434. $csrf = $this->container->get('security.csrf.token_manager');
  436. return $csrf->getToken($intention)->getValue();
  437. }
  439. /**
  440. * This function will create content text from recived text, which we can use in meta content and as well in searching save like elastic
  441. * @param string $text String text
  442. * @param no. $length max return length string (which will convert to array)
  443. * @param boolean $returnArray what return type required
  444. * @return string/ array comma seperated/ []
  445. */
  446. public function createConentToKeywords($text, $length = 255, $returnArray = false)
  447. {
  448. //to remove all tags from text, if any tags are in encoded form
  449. $newText = preg_replace('/[\s]+/', ' ', str_replace($this->avoidArray, ' ', strtolower(strip_tags(html_entity_decode(strip_tags($text))))));
  450. if ($length)
  451. $newText = substr($newText, 0, $length);
  453. return ($returnArray ? explode(' ', $newText) : str_replace(' ', ',', $newText));
  454. }
  456. public function requestHeadersSent()
  457. {
  458. return headers_sent() ? true : false;
  459. }
  461. /**
  462. * get current prefixes of member panel and knowledgebase
  463. */
  464. public function getCurrentWebsitePrefixes()
  465. {
  466. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  468. // get file content and index
  469. $file = file($filePath);
  470. foreach ($file as $index => $content) {
  471. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  472. list($member_panel_line, $member_panel_text) = array($index, $content);
  473. }
  475. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  476. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  477. }
  478. }
  480. $memberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  481. $knowledgebasePrefix = substr($customer_panel_text, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: '));
  483. return [
  484. 'memberPrefix' => trim(preg_replace('/\s\s+/', ' ', $memberPrefix)),
  485. 'knowledgebasePrefix' => trim(preg_replace('/\s\s+/', ' ', $knowledgebasePrefix)),
  486. ];
  487. }
  489. /**
  490. * update your website prefixes
  491. */
  492. public function updateWebsitePrefixes($member_panel_prefix, $knowledgebase_prefix)
  493. {
  494. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  496. $website_prefixes = [
  497. 'member_prefix' => $member_panel_prefix,
  498. 'customer_prefix' => $knowledgebase_prefix,
  499. ];
  501. // get file content and index
  502. $file = file($filePath);
  503. foreach ($file as $index => $content) {
  504. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  505. list($member_panel_line, $member_panel_text) = array($index, $content);
  506. }
  508. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  509. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  510. }
  511. }
  513. // save updated data in a variable ($updatedFileContent)
  514. $updatedFileContent = $file;
  516. // get old member-prefix
  517. $oldMemberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  518. $oldMemberPrefix = preg_replace('/([\r\n\t])/', '', $oldMemberPrefix);
  520. $updatedPrefixForMember = (null !== $member_panel_line) ? substr($member_panel_text, 0, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: ')) . $website_prefixes['member_prefix'] . PHP_EOL : '';
  521. $updatedPrefixForCustomer = (null !== $customer_panel_line) ? substr($customer_panel_text, 0, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: ')) . $website_prefixes['customer_prefix'] . PHP_EOL : '';
  523. $updatedFileContent[$member_panel_line] = $updatedPrefixForMember;
  524. $updatedFileContent[$customer_panel_line] = $updatedPrefixForCustomer;
  526. // flush updated content in file
  527. file_put_contents($filePath, $updatedFileContent);
  529. $router = $this->container->get('router');
  530. $knowledgebaseURL = $router->generate('helpdesk_knowledgebase');
  531. $memberLoginURL = $router->generate('helpdesk_member_handle_login');
  532. $memberLoginURL = str_replace($oldMemberPrefix, $website_prefixes['member_prefix'], $memberLoginURL);
  534. return $collectionURL = [
  535. 'memberLogin' => $memberLoginURL,
  536. 'knowledgebase' => $knowledgebaseURL,
  537. ];
  538. }
  540. public static function getTimeFormats()
  541. {
  542. return array(
  543. 'm-d-y G:i' => 'm-d-y G:i (01-15-1991 13:00)',
  544. 'm-d-y h:ia' => 'm-d-y h:ia (01-15-1991 01:00pm)',
  545. 'd-m-y G:i' => 'd-m-y G:i (15-01-1991 13:00)',
  546. 'd-m-y h:ia' => 'd-m-y h:ia (15-01-1991 01:00pm)',
  547. 'd-m G:i' => 'd-m G:i (15-01 13:00)',
  548. 'd-m h:ia' => 'd-m h:ia (15-01 01:00pm)',
  549. 'd-M G:i' => 'd-M G:i (15-Jan 13:00)',
  550. 'd-M h:ia' => 'd-M h:ia (15-Jan 01:00pm)',
  551. 'D-m G:i' => 'D-m G:i (Mon-01 13:00)',
  552. 'D-m h:ia' => 'D-m h:ia (Mon-01 01:00pm)',
  553. 'Y-m-d H:i:sa' => 'Y-m-d H:i:s (1991-01-15 01:00:30pm)',
  554. );
  555. }
  557. public function generateCompleteLocalResourcePathUri($resource)
  558. {
  559. $resourceUriComponent = parse_url($resource);
  561. if (!empty($resourceUriComponent['scheme'])) {
  562. return $resource;
  563. }
  565. if (empty($this->completeLocalResourcePathUri)) {
  566. $router = $this->container->get('router');
  568. $scheme = $router->getContext()->getScheme();
  569. $siteurl = $this->container->getParameter('uvdesk.site_url');
  571. $baseurl = "$scheme://$siteurl";
  572. $urlComponents = parse_url($baseurl);
  574. $completeLocalResourcePathUri = "{$urlComponents['scheme']}://{$urlComponents['host']}";
  576. if (!empty($urlComponents['path'])) {
  577. $completeLocalResourcePathUri .= $urlComponents['path'];
  578. }
  580. if (substr($completeLocalResourcePathUri, -1) == '/') {
  581. $completeLocalResourcePathUri = substr($completeLocalResourcePathUri, 0, -1);
  582. }
  584. $this->completeLocalResourcePathUri = $completeLocalResourcePathUri;
  585. }
  587. if ($resource[0] != '/') {
  588. $resource = "/$resource";
  589. }
  591. return $this->completeLocalResourcePathUri . $resource;
  592. }
  594. public function getAvailableUserAccessScopes($user, $userInstance)
  595. {
  596. $supportRole = $userInstance->getSupportRole();
  597. $isAdminAccessGranted = in_array($supportRole->getId(), [1, 2]) ? true : false;
  599. $availableSupportPrivileges = $this->getSupportPrivelegesResources();
  600. $resolvedAvailableSupportPrivileges = [];
  602. foreach ($availableSupportPrivileges as $index => $collection) {
  603. foreach ($collection as $privilegeId => $privilegeDescription) {
  604. $resolvedAvailableSupportPrivileges[] = $privilegeId;
  605. }
  606. }
  608. if (false == $isAdminAccessGranted) {
  609. $assignedUserSupportPrivileges = $this->userService->getAssignedUserSupportPrivilegeDetails($user, $userInstance);
  610. $resolvedAssignedUserSupportPrivileges = [];
  612. foreach ($assignedUserSupportPrivileges as $assignedSupportPrivilege) {
  613. foreach ($assignedSupportPrivilege['privileges'] as $privilegeId) {
  614. $resolvedAssignedUserSupportPrivileges[] = $privilegeId;
  615. }
  616. }
  618. return array_map(function ($supportPrivilege) {
  619. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  620. }, $resolvedAssignedUserSupportPrivileges);
  621. }
  623. return array_map(function ($supportPrivilege) {
  624. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  625. }, $resolvedAvailableSupportPrivileges);
  626. }
  627. }